To return or exchange items purchased on theanthropologie.com, follow these easy steps:
- Find Your Order Number
If you have a theanthropologie.com account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button – now you’re ready to start the process! Don’t have a theanthropologie.com account yet? Guest orders and orders received as gifts can be found by checking Order Status.
Start Your Return
- Print Your Return Label
After you’ve created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you’ll receive an email with tracking information and a copy of your return label just in case you need it.
- Attach Return Label
Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.
If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Please note: It is not responsible for any items not purchased from theanthropologie.com returned to us by mistake.
Location: 9900 Hayward Way, S El Monte, CA 91733, US
Phone: +1 888-280-6881